Our Policies

Check-In Time: 01:00 PM
Check-Out Time: 11:00 AM

Early check-in or late check-out is subject to availability and may incur extra charges.

We understand that travel plans may change unexpectedly.

To ensure a smooth experience, please review our cancellation terms:

• ✅ Full Refund if cancelled 14 days or more before check-in.
• ❌ 100% Charge if cancelled within 14 days of arrival.
• ⏳ No refund for early check-outs or no-shows.

To preserve the tranquility:

• No music in balconies, outdoor spaces, or common areas.
• Use headphones or enjoy the forest’s own sounds.

• You’re welcome to enjoy your own alcohol in your room.
• Kindly avoid drinking outdoors during the day.
• No loud gatherings.

Not allowed on premises:

• Weapons, flammables, explosives
• Drugs, contraband, gambling items
• Pungent or perishable food
• Unregistered animals

Guests are fully responsible for any: Loss or damage to furniture, fittings, or property.
Charges will include:

• 100% replacement cost
• Transportation & logistics
• Miscellaneous repair/arrangement costs.

For safety and peace:

• SHIVAYA Management reserves the right to evict any guest(s) causing disturbance, without refund.
• SHIVAYA retains full legal rights over the premises — stay does not imply tenancy.

All guests must comply with local government laws, tourism guidelines, and forest norms.

We love pets! SHIVAYA is a pet-friendly property, but we request:

• ₹500 per pet per night.
• Pets must be leashed in public areas.
• Not allowed in the restaurant.
• Pet owners are responsible for clean-up and any damages.
• Our friendly in-house dogs, Tyson and Barfi, love making new friends!

SHIVAYA is nestled deep in the forest at 0.0 meters from Chauli Ki Jaali, with panoramic views of the Nanda Devi, Trishul and Panchachuli ranges. Living here is magical — but it comes with a few natural realities:

❄️ Winters (Dec–Feb)

• Temperatures drop below 0°C, especially at night.
• We provide electric blankets and room heaters in every room.
• Due to high demand in this region, voltage may fluctuate — we request your understanding.
• Please carry warm layers and winter essentials.
• Do not raise complaints for temperature drops or voltage variations. This is part of mountain life, and we all adapt together.

🌧️ Monsoon (July–Aug)

• Occasional heavy rainfall may make roads slippery.
• Our region has no history of landslides, thanks to strong forest cover and stable rock formations.
• However, insects, flies, spiders, and occasionally scorpions may appear (in summer & monsoon both).
• We are guests in their forest — not the other way around. Please avoid panicking, don’t shout, and maintain calm. Our staff is trained to handle such situations.